Marianne Cecilio
AVAILABLE FOR REMOTE WORK
Marianne Grace
Cecilio
A single mom, freelancer, and creative professional with 7+ years in administrative support, customer service, and digital operations. I manage social media pages, build CRM workflows, and create content that helps businesses grow - with heart, strategy, and systems.
6
BIZ PAGES MANAGED
7+
YEARS OF EXPERIENCE
98%
CSAT SCORE
3x
EMPLOYEE OF THE MONTH
I'm a Freelance Virtual Assistant and Social Media Manager — a single mom of three who balances professional excellence with a full personal life. In my free time, I bake for my kids and create resin jewelry and home accessories, which also fuel my small businesses selling homemade cheesecakes and craft items online.
"I bring strong organizational skills, genuine care, and digital literacy to every project I take on."
With seven years in administrative support and customer service, I've managed social media pages for businesses ranging from food brands to landscaping companies — focusing on content creation, community engagement, and measurable growth.
Most recently, I expanded into CRM automation and AI content, completing a GoHighLevel internship where I worked directly on Gordon Glenister's website, managing his CRM workflows, funnels, and digital operations.
ABOUT ME
Organized. Creative.
Driven.
Employee of the Month
Talentpop · August 2022
Employee of the Month
Gossby / DLS Inc · December 2021
Employee of the Year
Alchemy Superclub · December 2018
CORE EXPERTISE
Skills that Deliver Results
📱
Social Media Management
⚙️
CRM & Automation
🤖
AI Content & Prompting
🎨
Design & Creative
📋
Admin & Operations
🛒
E-Commerce & Support
TOOLS & PLATFORMS
GoHighLevel
Microsoft & Google Suite
Canva & Photoshop
Adobe Premier Pro
Capcut
ChatGPT / AI Tools
Trello & ClickUp
Slack / Discord / Zoom
Buffer / Metricool
Zendesk / Gorgias / Freshdesk
Shopify & Shipstation
Quickbooks
WordPress
GitHub / VS Code
SQL Basics
Notion
Zapier
Make
n8n
Airtable
Professional Experience
Career Journey
2026 – Jun 2026
Firework
AI Content Specialist
- Created AI-assisted video concepts, product showcases, and lifestyle content for e-commerce and digital marketing campaigns.
- Developed detailed prompts, scene directions, and visual guidelines to improve AI-generated video quality and reduce revision cycles.
- Reviewed AI outputs for product accuracy, realism, brand alignment, and visual consistency.
Jun 2022 – Jun 2026
GBNY / Talentpop
VA / E-Commerce Operations & AI Content Support
- Managed 100+ daily customer inquiries with high-resolution accuracy while maintaining quality response standards.
- Created and optimized product listings for TikTok Shop and Amazon — titles, descriptions, variations, and listing details.
- Generated AI-produced product videos and lifestyle content concepts for marketing and social media.
2023
Elite Business Strategies · Tech Media Solutions · Best Rings
Virtual Assistant / Social Media Manager
- Created social media pages and boosted online presence for 3 clients within 3 months via organic engagement.
- Curated content including text posts, graphics, and videos, all aligned with each brand's objective.
- Monitored and responded to comments, messages, and mentions, promoting positive community interactions.
- Proactively contacted potential clients and scheduled prospective clients for introductory and demo calls.
- Provided administrative support: email management, data entry, sales report summary, and document organization.
2021 – 2022
Gossby / DLS Inc
Email / Chat Support Specialist
- Maintained a 98% CSAT score with an average response time of 42 seconds.
- Accurately edited customer-designed orders, ensuring design quality before production.
- Collaborated with the team to analyze and resolve customer cases with bad reviews.
2019 – 2020
Token Studio
Virtual Assistant
- Managed workshop calendars and bookings; successfully filled all workshop slots across daily schedules.
- Provided general admin support: email management, payments, invoices, and voucher redemption.
2014 – 2019
Private CEO
Personal Assistant to CEO
- Provided comprehensive administrative and operational support, maintaining confidentiality of personal and family information.
- Managed complex scheduling, travel arrangements, appointments, and event coordination.
- Oversaw recruitment from sourcing to onboarding; managed payroll processing.